The agreement represents the commitment between myself as Counsellor and you as Client.
As a fully qualified counsellor, and registered member of the BACP (British Association of Counselling and Psychotherapy) I am contractually committed to work in accordance with the current Ethical Framework for the Counselling Professions. This ensures that you receive the required standard of service.
I hold an enhanced DBS certificate.
I am fully insured, covered by both professional indemnity and public liability.
Counselling Sessions are held regularly, on the same day, at the same time each week and last for 50 minutes.
If you are unable to make your session, please contact me at the soonest possible opportunity either by phone, text or email. My phone number is 0771 3166153 and my email address is firstname.lastname@example.org.
Unless otherwise agreed due to exceptional circumstances my fee is £40 per counselling session and is payable in advance of, or on the day of your session. I accept cash payments, for which a receipt will be given. I accept online transfers to my bank account and a receipt will be provided at the earliest possible opportunity.
Please be aware that I charge for missed counselling sessions with or without notice and this includes holidays (unless pre-arranged or booked at the start of counselling). If a minimum 48 hours notice is given, I will endeavour to rearrange with you a suitable time to conduct the session in the same week.
On the rare but unavoidable occasion that I need to cancel our agreed session you will not be charged and I will notify you by phone call or text.
If you are unhappy with any aspect of your counselling, please feel free to discuss with me in session. If you feel unable to speak to me about your complaint, please refer to the BACP website (www.BACP.co.uk).